FREQUENTLY ASKED QUESTIONS

TCGWin is a platform where you can buy and open Pokémon packs, mystery slabs, and more online, then receive the real cards physically. Simply deposit funds, choose the pack or slab you want, and open it instantly.

Yes, all cards and slabs on TCGWin are 100% real and backed by physical inventory. Everything you open can be withdrawn and shipped to you.

Deposit funds, go to the shop page, and select the pack or slab you want to open. Your cards are revealed instantly and added to your inventory.

Mystery slabs are packs that contain a single graded Pokemon card, typically PSA or TAG 9 or 10, with a chance at high-value pulls.

TCGWin offers real cards by default. However, you can switch to simgems to open packs for free in simulation mode without receiving physical cards.

Go to your profile, click withdraw, and select the cards or slabs you want shipped. We handle the rest.

Yes, we offer free 1–3 day express shipping worldwide via UPS on withdrawals over $100 in card value (excluding slabs).

No, we cover all VAT, customs, and import duties. You will not pay anything beyond what you deposit on the site.

Shipping time depends on order size, but we target processing within 6 business days for orders under 50 cards.

Yes, all shipments include tracking and adult signature on delivery. If adult signature is not available, standard signature will be used.

Yes, you can instantly sell your cards back for balance. We typically offer 80–90% of market value, and around 90% for slabs.

Yes, you can trade your cards through our marketplace. The trade page updates frequently as users interact and new offers become available.

There is no minimum withdrawal, but orders under $100 in card value include a $20 shipping fee.

Yes, all pack odds are transparent and shown before opening. Outcomes are generated using Random.org and are fully provably fair and testable.

We use Random.org to generate outcomes using a combination of server seed, client seed (your username), and a nonce based on your pack number, ensuring fair and verifiable results.

Yes, all payments are securely processed through Stripe, ensuring your payment information is fully protected.