FREQUENTLY ASKED QUESTIONS

Open That Pack is a virtual pack opening platform where you can open trading card packs online and receive the physical cards afterward.

You purchase a pack, watch it be opened on stream or via video, and then decide if you want the cards shipped or traded back.

We work with distributors and buy in bulk, which lets us offer packs at a lower cost while still remaining fully licensed.

All packs are factory sealed and opened on camera. Orders and tracking are handled through our secure system.

All prices are shown and charged in USD unless otherwise specified at checkout.

Once your order is processed, you can request shipment. We safely package and ship your cards to the address on file.

You can use our trade-back system (when available) to exchange eligible cards for store credit.

Yes, select singles are available in our marketplace section in addition to sealed product.

Most in-stock orders leave our warehouse within 1–3 business days after shipment is requested.

Delivery time depends on the carrier and your location, but typically ranges from 3–10 business days.

Absolutely. Each order is processed separately, and you can choose when to combine and ship them.

We currently ship to most major regions. Exact availability and rates appear at checkout.

Large or heavy shipments may incur a small surcharge to cover increased packaging and carrier fees.

Yes. Packs are opened exactly as they come from the manufacturer—no mapping, weighing, or resealing.

If we oversell a product, we’ll contact you with alternatives or offer a full refund for that item.

You can reach our support team via the contact form on the site or by emailing support@example.com.